Technical Support for a Search Engine & Cybersecurity

TBVirtual is excited to offer an entry-level position for a Portuguese Technical Support Agent for a leading Search Engine & Cybersecurity firm located in the beautiful city of Athens, Greece.

This is an excellent opportunity for individuals looking to embark on a career in tech support while leveraging their language skills in a dynamic and innovative work environment.

In this role, you will assist Portuguese-speaking customers by providing technical support and guidance related to search engine products and cybersecurity solutions.

Apply now and contribute to creating a safer digital environment for users while enjoying all that Athens has to offer!

Responsibilities

• Deliver high-quality technical support to Portuguese-speaking customers via phone, email, and chat.
• Assist customers in diagnosing and resolving technical issues effectively.
• Maintain accurate records of customer interactions and technical inquiries in the support system.
• Communicate technical concepts clearly to customers, ensuring their understanding of solutions.
• Provide guidance and best practices on utilizing search engine tools and cybersecurity measures.
• Collaborate with team members to continually enhance the customer experience.
• Maintain a positive and professional demeanor in all customer interactions.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• A genuine interest in technology and willingness to learn.
• Willingness to relocate to Greece with company support
• Strong communication and interpersonal skills.
• Ability to work well in a team-oriented environment.
• Good problem-solving abilities and attention to detail.
• No prior experience required, making this ideal for recent graduates or those seeking to enter the tech support field.
• Flexibility to work varied hours, including weekends as necessary.

Benefits