Tech Support for a Search Engine & Cybersecurity

TBVirtual is excited to announce an entry-level position for a Danish Technical Support Agent specializing in a Search Engine & Cybersecurity, located in the vibrant city of Athens, Greece.

Our agency is dedicated to placing talented individuals in roles where they can utilize their language skills and grow professionally within the tech sector.

In this role, you will assist Danish-speaking users with their inquiries related to a leading search engine and cybersecurity solutions, delivering exceptional support and ensuring customer satisfaction. Embrace this opportunity to begin your career in a thriving field while enjoying the lively culture and beautiful surroundings of Greece.

Responsibilities

  • Provide top-notch technical support to Danish-speaking customers via phone, email, and chat.
  • Assist users in troubleshooting issues related to the search engine and cybersecurity products.
  • Document and track customer interactions and issue resolutions accurately.
  • Effectively communicate solutions and best practices to customers for optimal product use.
  • Collaborate with team members to improve service delivery and share customer feedback.
  • Stay updated on product knowledge to provide accurate assistance and guidance.
  • Maintain a positive, friendly demeanor while engaging with customers.

Requirements

  • Fluency in Danish and English, both written and spoken.
  • A strong interest in technology, particularly in search engines and cybersecurity.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a team-oriented environment.
  • Good problem-solving skills with keen attention to detail.
  • No prior experience is required; ideal for recent graduates or those looking to start their careers.
  • Flexibility to work varied hours, including weekends if needed.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 2 weeks )
  • Free Greek Lessons, Engagement Activities

    Please note that we can only accept applications from citizens of the EU, Switzerland or Norway.
Choose a file