E-Cigarette Customer Care

TBVirtual is excited to announce a fantastic opportunity for Slovak Speaking individuals to join the e-Cigarette Customer Care Department in beautiful Greece, complete with a free relocation package!

This role offers a unique chance to work in a growing industry while enjoying the vibrant culture and stunning scenery of Greece.

As a member of the e-Cigarette Customer Care Department, you will be responsible for providing exceptional support to Slovak-speaking customers. Your role will involve addressing inquiries, resolving issues, and ensuring a positive experience for customers across various communication platforms.

Become part of a dynamic and diverse team where your skills can shine, and make a meaningful impact in the e-Cigarette sector while embracing the Mediterranean lifestyle.

Responsibilities

  • Assist Slovak-speaking customers with inquiries related to e-Cigarette products and services
  • Provide high-quality customer service through phone, email, and chat
  • Effectively manage and resolve customer complaints
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with team members to meet and exceed customer satisfaction targets
  • Stay informed about e-Cigarette products, industry trends, and company policies
  • Adhere to established procedures and quality standards

Requirements

  • Fluency in Slovak and English, both written and spoken
  • Willingness to relocate and work in Greece
  • No prior experience necessary; training will be provided
  • Strong communication skills, both verbal and written
  • Customer-oriented approach with a strong problem-solving mindset
  • Willingness to learn and adapt in a fast-paced environment
  • Attention to detail and commitment to delivering excellent customer service
  • Basic computer skills and proficiency with software applications
  • Valid European Passport or ID

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 2 weeks )
  • Free Greek Lessons, Engagement Activities

    Please note that we can only accept applications from citizens of the EU, Switzerland or Norway.
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