Customer Support for Video Streaming Platform

TBVirtual is thrilled to present an exciting entry-level position for a Portuguese Speaking Customer Support representative for a leading video streaming platform.

Position is based in Athens, Greece with free relocation package! If you have a passion for entertainment and media, this role is perfect for you!

As a Portuguese Speaking Customer Support agent, you will assist users with their inquiries related to the streaming service, including account management, content recommendations, and troubleshooting technical issues.

Your role will be crucial in ensuring that customers have a seamless and enjoyable viewing experience.

Join a vibrant team where you'll have the chance to harness your expertise in customer support while being part of an innovative industry.

Embrace the rich culture, history, and beauty of Athens as you embark on this exciting career journey!

Responsibilities

  • Deliver exceptional customer support in Portuguese for the video streaming platform
  • Assist customers with account issues, billing inquiries, and content access
  • Troubleshoot and resolve technical problems efficiently
  • Guide users on how to maximize their streaming experience
  • Document and track customer interactions accurately
  • Collaborate with internal teams to improve service quality
  • Stay informed on platform updates and upcoming content releases

Requirements

  • Fluency in Portuguese and English, both written and spoken
  • Willingness to relocate to Greece with company support
  • Strong communication and interpersonal skills
  • Detail-oriented with excellent problem-solving capabilities
  • Passion for entertainment and familiarity with streaming services
  • Ability to work well under pressure and handle multiple inquiries
  • Comfortable using customer support software and tools
  • Team player with a proactive and positive approach

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 2 weeks )
  • Free Greek Lessons, Engagement Activities

    Please note that we can only accept applications from citizens of the EU, Switzerland or Norway.
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