Customer Support for Home Appliances

TBVirtual is pleased to announce an exciting entry level opportunity for a Spanish Speaking Customer Support representative for the Home Appliances Department in Greece!

Join a renowned organization committed to providing top-notch support and guidance to customers navigating their purchase and maintenance of home appliances.

In this role, you will assist Spanish-speaking customers with inquiries related to product specifications, troubleshooting, and after-sales service. Your expertise will ensure customers feel supported and informed, enhancing their overall experience with the brand.

Be part of a dynamic team that values your contributions and offers a collaborative work environment. If you are enthusiastic about customer service and the home appliances sector, we would love to hear from you!

Responsibilities

• Deliver exceptional customer support in Spanish for home appliances-related inquiries
• Assist customers with troubleshooting and technical issues
• Educate customers on product features and usage
• Document customer interactions accurately and manage follow-ups
• Collaborate with technical teams to resolve customer issues efficiently
• Stay current on product updates and industry trends

Requirements

• Fluency in Spanish and English, both written and spoken
• Willingness to relocate to Greece - Work from home only within Greece
• Strong communication and problem-solving skills
• Attention to detail and a customer-centric mindset
• Interest in home appliances and related technology
• Ability to work collaboratively in a team environment
• Proficiency in customer service software is a plus
• Positive and proactive attitude towards customer service

Benefits