Customer Care for Online Payment Solutions

TBVirtual is excited to offer an entry-level position for a Dutch Speaking Customer Care representative for Online Payment Solutions Department, located in beautiful Greece.

This role is ideal for individuals fluent in Dutch who are enthusiastic about customer service and interested in the online payment and financial technology sector.

As a Customer Care representative, you will assist Dutch-speaking customers with inquiries regarding our online payment solutions. Your primary responsibilities will include answering customer questions, resolving issues, and ensuring a seamless customer experience with our payment services.

Join our innovative team and help facilitate online transactions for our valued customers while starting your career in a dynamic industry!

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat
• Assist customers with inquiries related to online payment processes and solutions
• Troubleshoot and resolve payment-related issues in a professional manner
• Document customer interactions accurately and maintain detailed records
• Collaborate with team members to ensure excellent service delivery
• Stay informed about product offerings, company policies, and industry trends
• Participate in ongoing training to enhance product knowledge and customer service skills

Requirements

• Fluency in Dutch and English, both written and spoken
• Willingness to relocate to Greece - remote work only within Greece
• No prior experience required; recent graduates are encouraged to apply
• Strong communication and interpersonal skills
• Customer-centric mindset with a passion for helping others
• Ability to learn quickly and adapt to new challenges
• Basic computer skills and familiarity with customer service software are beneficial
• Interest in online payment solutions and financial technology is a plus

Benefits