Customer Care for Mobile Banking Services

TBVirtual is excited to offer a fantastic entry-level opportunity for a French Speaking Customer Care representative within our client's Mobile Banking Services Department, situated in the beautiful country of Greece with free relocation.

This role is perfect for individuals who are passionate about customer service and interested in the rapidly evolving field of mobile banking.

As a French-speaking customer care representative, you will be responsible for assisting customers with their inquiries related to our mobile banking services. Your key responsibilities will include addressing customer questions, providing information about our mobile banking features, and ensuring a positive experience for each customer.

Join vibrant team and be part of a dynamic sector where you can make a real difference in the lives of customers!

Responsibilities

  • Provide exceptional customer service to French-speaking clients through various channels, including phone, email, and chat
  • Assist customers with inquiries about mobile banking products and services
  • Resolve customer complaints and issues efficiently and effectively
  • Document customer interactions accurately and maintain thorough records
  • Collaborate with team members to enhance service delivery and customer satisfaction
  • Participate in training sessions to continuously improve your product knowledge and customer service skills
  • Stay updated on industry trends and enhancements to mobile banking services

Requirements

  • Fluency in French and English, both written and spoken
  • Willingness to relocate to Greece - remote work only within Greece
  • No prior experience required; recent graduates are encouraged to apply
  • Strong communication and interpersonal skills
  • Customer-focused attitude with a desire to help others
  • Able to learn quickly and adapt to a fast-paced environment
  • Basic computer skills and familiarity with customer service software is a plus
  • Ability to work independently as well as part of a collaborative team
  • Interest in mobile banking and fintech is advantageous

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 2 weeks )
  • Free Greek Lessons, Engagement Activities

    Please note that we can only accept applications from citizens of the EU, Switzerland or Norway.
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